Complexity meets simplicity..
I guess I tend to be an impulse shopper, buying things without any prior research. I stepped into Sitex Fair with the aim of getting the Asus eePC. however, after hours of deliberation with my 'advisor', I figured that complete functionality is still better than reduced ones. Almost decided to settle for Vaio but realized Fujitsu was providing a better deal. Got swayed here and there because I am spoilt for choices. NEC? Asus? Fujitsu? Just when I finally decide I will get another NEC, I backed out. Not because I was fickle-minded but because of their poor customer service. With the purchase of the laptop, NEC had promised to throw in a headset and speaker. At the point of purchase barely ten minutes later, they told me there is no more headset. No initiative to replace me with something else. being the thick-skinned me, I asked if they are going to replace it with something else. The girl was unhappy but suggested another speaker. I told her I've no use of another speaker and she literally ignored me. Though I would like to close the deal with the salesguy, seeing he had been most helpful, but I was put off by the attitude of the girl. When i told her I need to re-consider, she gave me a most irritated look and rolled her eyes. Excuse me?! You failed to deliver what you promised and as the customer, I have the right to reconsider. As a discerning consumer, I should demand for what is rightfully mine and not allow sales tactics to manipulate me. Thus, I finally settled for a Fujitsu LifeBook since it gave the best bargain. Though I would say that to close the deal, they can promise you bundles of add-ons as sales gimmicks but at the instant the customer signed on the dotted line, they retract most of them. That's poor service standard which Singapore has to really work on. Nonetheless, I still got a good buy. All thanks to Victor who thronged the crowds with me for more than 4 hours. *.^
